Política de reembolso
REFUND POLICY
Last Updated: September 5, 2026
At Niev, we want you to feel confident when purchasing from us. As a small, growing business, we currently work with third-party production and fulfillment partners to create and deliver our products.
Because of our current production and fulfillment process, Niev does not accept returns, exchanges, or refunds at this time.
ALL SALES ARE FINAL
All purchases made through Niev are considered final sale, except where a refund, return, replacement, or other remedy is required by applicable law.
Please carefully review all product information before placing your order, including:
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Product descriptions
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Size charts and measurements
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Materials
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Colors
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Product images
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Available options
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Shipping information
Because we currently cannot accept returns or exchanges, we encourage customers to make sure they have selected the correct size, color, style, and quantity before completing their purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Although we do not accept standard returns, exchanges, or refunds, we understand that an issue may occasionally occur with an order.
If your order arrives:
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Damaged;
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Defective;
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Incorrect;
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Missing an item; or
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Materially different from what you ordered,
please contact us at naive1view@gmail.com as soon as possible after receiving your order.
Please include:
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Your order number;
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A description of the issue; and
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Clear photographs of the item and packaging when applicable.
We will review the information you provide and determine whether a resolution may be available.
Because Niev works with third-party production and fulfillment partners, any available resolution may depend on the circumstances of the order and the policies or capabilities of the applicable partner.
Where appropriate, Niev may work with the applicable production or fulfillment partner to seek a replacement or another available resolution.
WRONG SIZE OR CHANGE OF MIND
Niev does not currently accept returns or exchanges because an item:
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Does not fit as expected;
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Was ordered in the wrong size;
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Was ordered in the wrong color or style;
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Is no longer wanted; or
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Was purchased by mistake.
Please review the available sizing information and product details before placing your order.
ORDER CANCELLATIONS
Because orders may be sent to production or fulfillment shortly after purchase, we cannot guarantee that an order can be canceled after it has been placed.
If you need to request a cancellation, contact us at naive1view@gmail.com as soon as possible after placing your order.
A cancellation request does not guarantee that the order can be canceled.
REFUNDS
Niev does not currently issue refunds for standard purchases.
If a refund or other remedy is required under applicable law, Niev will comply with the applicable legal requirement.
Where a refund is legally required and approved, the refund will generally be issued to the original payment method, unless otherwise required or permitted by law.
THIRD-PARTY PRODUCTION AND FULFILLMENT
Niev works with third-party partners to produce and fulfill certain products.
These partners may have their own production, quality-control, shipping, and fulfillment procedures. When an order issue occurs, Niev may need to work with the applicable partner to investigate and resolve the matter.
This does not change the fact that your purchase is made from Naive View, doing business as Niev, and Niev remains your point of contact for questions regarding your order.
CONTACT US
If you have a question or concern about an order, please contact:
Naive View
Brand: Niev
Email: naive1view@gmail.com
Please include your order number whenever contacting us about a specific order.
LEGAL RIGHTS
Nothing in this Refund Policy is intended to limit, exclude, or waive any consumer rights, warranties, remedies, or protections that cannot legally be limited, excluded, or waived under applicable law.
Niev reserves the right to update this Refund Policy as our business, production processes, fulfillment arrangements, or legal requirements change.